Troubleshooting a Bulk Upload

Lesson Summary

1. Monitoring Network Activity: Use the Activity Monitor on Mac or Task Manager on Windows to monitor network activity during uploads. Check the network tab at the top right.
2. Data Transfer Rates: The data sent per second should be high (in megabytes) when the uploader is running. Lower rates indicate issues.
3. Pausing Uploads: If the uploader stalls, pause it for 10 seconds and then restart. This can resolve minor interruptions.
4. Restarting System: If pausing doesn't work, restart your computer. This can clear temporary issues affecting the uploader.
5. Router Reset: Unplug your router, wait 30 seconds, and plug it back in. This can resolve connectivity issues affecting the upload.
6. Testing Upload Resumption: After troubleshooting, resume the upload and monitor the activity to ensure it returns to expected levels.
7. Routine Checks: Regularly check the network activity during bulk uploads to quickly identify and resolve issues.
8. Internet Speed: Be aware that upload speeds depend on your internet connection. Ensure your connection is stable for optimal performance.
9. Further Support: If issues persist, contact DISCO support for additional troubleshooting assistance.

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